催评：
Hello,
Thanks for shopping with SOLAX.
Did you receive the item?
If you are satisfied with the item, please help us write a product review.
You can click the following link to leave your comment:
https://www.amazon.com/review/create-review/ref=cm_cr_dp_d_wr_but_top?ie=UTF8&channel=glance-detail&asin=B01MT8X34W#
Any questions, please feel free to contact us.
Have a nice day!
Sincerely,
SOLAX
Hello,
Thanks for shopping with COOLMAX.
Did you receive the item?
If you are satisfied with the item, please help us write a product review.
You can click the following link to leave your comment:
https://www.amazon.com/review/create-review/ref=cm_cr_dp_d_wr_but_top?ie=UTF8&channel=glance-detail&asin=B06XX17PBM#
Any questions, please feel free to contact us.
Have a nice day!
Sincerely,
SOLAX
促销：自发货的邮件形式围绕以下2点拟：1 物流信息，告知对方收货的大概时间，怎么查询跟踪物流信息。2：通知客户目前本公司产品再进行活动促销，在促销期间会随机赠送一双同品牌的其他产品作为使用体验。
Dear Steven M Bondar,
Thanks for purchasing our SOLAX socks, we are glad to tell you that we’ve already shipped your order and it may arrive in 12-20 days . We’ll keep following the parcel and send the news to you if there’s any update .
Now our products are in sales promotion, there is a different pair of “SOLAX” brand sock as gift during the event. Welcome to experience freely. .
Glad to receive your feedback if you're pleased with the socks !
Sincerely,
SOLAX
赠送：
非常感谢您购买我们SOLAX的美丽诺羊毛袜，我们已经跟您发货了，请您耐心等待。收到货您如果满意请给我们一个反馈。加拿大的海外仓我们正在筹建，为了感谢您对我们产品的认可，我们特意送了您一双SOLAX的运动袜。希望您会喜欢！！
Dear Steven M Bondar,
Thanks for purchasing our SOLAX Merino wool socks, we have already shipped your order , please patiently wait until you receive the goods. If you're pleased with the item , please give us a feedback. Now we are on the way building oversea location in Canada . To thank for your approvement on our products , we've specially sent you a pair of SOLAX socks as a gift . Hope you'll love them!
Sincerely,
SOLAX
Dear Customer,
Highly appreciate for choosing our Coolmax brand and feeling apologized for your unpleasant shopping experience . Our socks are produced with Coolmax and Lycar fiber , which makes comfortable fitting , good breathability and wicking . Our team have received your feedback which may brings help to improve our product design . Your order is guaranteed by FBA shipment so if you have any problem , you can also contact Amazon for help . Hope you support our Coolmax brand as always !
Enjoy your shopping!
询问买家订货数量
Hello,
We're glad to hear from you . We've check the backstage that your order : 25packs of ' SOLAX Women's COOLMAX Athletic Ankle Socks Running Sports Sock 3 Pairs Pack Fit US Shoe Size 7-10.5 ' is'nt been canceled (1 order include 3 pairs socks , thus your order is 75 pairs ) . Could you please tell us how many packs in total do you want to order ? 50 packs or 25 packs ? If you only wanna order 25packs , glad to tell you shipment has been sent by Amazon FBA and may arrived next day . Pleased wait paitiently . If you want 50 packs , sorry to tell you that this SKU is well received and only 23 in stock now . There're two ways to get 25 packs more :
1.Order 23 shipped by FBA then order 2 shipped by ourselves . This may take 2 weeks .
2.Order 23 then order other SOLAX socks .
You can contact us if you have any other question .
Best wishes !
SOLAX
买方催货
Dear Shelly，
Sorry for bringing trouble to you . We’ve check the backstage , your order has been fulfilled by Amazon FBA . You can ask Amazon service for help and we’re tracking the fulfillment at the same time . Please wait patiently .
（亚马逊客服回复）
卖家您好：
您的问题，我已经在和您的沟通中进行了分析与解答。
为您查询到order id：114-0123971-5016207，
亚马逊这边使用USPS为买家进行配送，快递单号: 937486090124696101
于2017.08.06送达到Mailbox。您这边可以告知一下买家具体信息，让买家看一下mailbox是否收到
如果买家有关于这个订单的退货退款问题，
可以让买家联系前台客服，前台客服负责FBA订单的所有买家问题
这个是前台客服的联系路径，您可以直接发给买家
1. Use your Amazon account to log into www.amazon.com
2. Pull down to the bottom of this page and find \"Help\" button , and
click on it to get into a new page
3. Find \"Need more help \" in the middle of this page and move it to this
button and you will see \"Contact Us \" and click on it .Then you will
get in touch with Amazon Customer Service Associate.
4. Or you may choose to call the Customer-Service by number 1 (888)
280-4331 (The line is 24/7)
5. Last but not the least .You have to describe your problem for this
order and ask for the compensation of the order.
如果此后您有任何问题，您可以随时开case联系我们~我们一定第一时间给您带来帮助~
感谢您的理解与支持，此case将由卖家支持为您关闭，若稍后您仍有其他问题需要咨询，还烦请您重新发起一个case。
差评表示产品有毒， 回复通过安全认证：
Dear james felska ,
Thank you for purchasing our socks and your review . We wonder that have you recovered now ? Do you still feel any sickness ? Sorry for bring trouble to you but should that our products are guaranteed by OEKO-TEX STANDARD 100 CERTIFICATED: The OEKO-TEX tests for harmful substances are fundamentally based on the respective purpose of the textiles and materials. The more intensive the skin contact of a product and the more sensitive the skin, the stricter the human-ecological requirements that need to be complied with. Thus products you recieved are secure . Could you please change your review ? We'd be appreciate for this , thanks!
Best Regards
保证24小时回复率：
Dear XXXXXX, firstly thanks for your feedback about the product which provides a great help to improve our products. In your case, we are speeding up time to discuss the issue and will reply you within 12 hours, please wait patiently. Pleased to have your support & thanks !
尺码不适合的问题：感谢顾客对问题的关注。关于我们的产品，目前女款短筒尺寸是均码，适合大部分女性客户。针对您的情况，我们表示抱歉同时感谢您提供您的脚码。根据您提供脚码，我们愿意免费特制一双适合您脚码的袜子给您体验，如果适合我们再次免邮寄送2包给您作为补偿，您看这样是否可以呢？另外，为了满足更多类似小码的客户需要，我们的产品会增加更多尺码的袜子并且上线了我们会告知您。
Thanks for your patience about the issue . Our products, the female quarter athletic socks is suitable for most women customers. According to your situation, we apologize for bringing you trouble but thank you very much for providing your feet size . Glad to tell you that we’ve notified the R & D design , according to your size , we’ve made 2 packs of socks in larger size for your wife as a gift . Could you please left us a good review . In addition, in order to meet customer needs more similar to the small size, will increase the size of our more the product line on the sock and we will inform you.
赠送袜子请求改差评：
Dear george bunch ,
Thanks for shopping with our SOLAX socks . Do you still wear them ? Do they become more comfortable ? Sorry for hearing from you about the inform \"to small and to tight\" .Our products are made of \"36% COOLMAX® Polyester,36% Combed Cotton,24% Nylon,2% Polyester,2% LYCRA® Spandex \" thus new socks may be a little tight but as time go , they will be a little looser . Could you please change your review if we sent a pack of new socks the same of your order before as a gift ? Thanks & Best regards .
